Iframe Publisher Support Tickets
How to Use Iframe Publisher Support Tickets
Overview
The Iframe Publisher Support Tickets system allows publishers to manage and track support tickets seamlessly within their platform using iframe integration. This guide explains how to set up and use the iframe for accessing TyrAds publisher support ticket system. Instead of customizing your system to create the support ticket, you can simply reuse our iframe to both get and submit the support ticket. This way, you won't need to make any customizations on your end.
Prerequisites
Before integrating the iframe for support tickets, ensure you have:
API Key: A unique identifier for your account.
API Secret: A secure token for authentication.
User ID: Your unique publisher ID.
Platform Information: Specify whether you’re using "web" or "mobile".
Campaign ID: ID specific campaign.
Steps: Embed the Iframe Widget
To integrate the iframe widget into your platform, follow these steps:
1. Copy the Iframe URL
Use the following iframe url:
2. Replace Placeholder Values
Replace the placeholders in the iframe code with your actual credentials:
YOUR_API_KEY: Replace with your API Key.YOUR_API_SECRET: Replace with your API Secret.YOUR_USER_ID: Replace with your User ID.PLATFORM_TYPE: Specify "web".CAMPAIGN_ID: Replace with the Campaign ID .
Features of Publisher Support Tickets
Ticket Submission: Publishers can submit queries or issues directly through the iframe.
Ticket Tracking: View and track the status of submitted tickets in real time.
Campaign-Specific Queries: If a campaign ID is provided, tickets can be linked to specific campaigns.
Troubleshooting
Common Issues:
Iframe Not Loading:
Verify that all credentials (API Key, Secret, User ID) are correct.
Ensure there is no typo in the iframe URL.
Ensure your campaignID is correct.
Authentication Errors:
Confirm that your API Key and Secret are valid and active.
404-Install not found, We only allow users who have a tracked install to submit a support ticket
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